Covid 19 Safety Information

We are delighted to be welcoming our guests to Brandon House Hotel.  We have implemented some changes to ensure you have a relaxing and worry free stay with us.  Below are some of these changes in line with all the official guidelines at present. If you would like more information on current guidelines please  Click Here

 

Reservations: You can book your short break or holiday with us safe in the knowledge that if you need to cancel we operate a flexible cancellation policy.  Bookings made directly with us do not require a deposit and can be paid in full on your arrival at the hotel.

Check-in: Available from 4pm onwards. Checkout time is 12 noon all year round.  We would appreciate your co-operation with social distancing measures and ask that only one member of your party, where possible, presents at Reception for check-in and check-out. The preferred method of payment will be by card.

Food & Beverage:  In line with current Government Guidelines, in order to access our food and beverage facilities, a valid Covid Vaccination certificate together with photo I.D is required for both Residents and Non Residents. We have implemented a booking system for meals in our Gallery Restaurant and Library Bar, including breakfast. Our aim is to help you book your slot and reduce queuing time, while remaining within social distancing guidelines. We strongly advise pre-booking of meal times prior to your arrival to ensure you secure a suitable time slot. Please note during times with restrictions in place, we may offer a reduced menu in the Bar & Restaurant. In accordance with Governent Guidelines the following policies must be adhered to:

1. All Guests must wear face coverings on entering the hotel, until seated and again when leaving their table at any stage.

2. Maximum of 6 people seated per table.

3. Last orders for drinks in the bar will be 11.00pm, the bar will be fully closed and must be vacated by 11.30pm.

4. All Residents and Non residents will be asked to provide a valid Covid Vaccination certificate together with photo ID for verification purposes.

5. Lead Guest name and contact number to be given in order to facilitate contact tracing.

Servicing Your Room: Due to rising Covid -19 case numbers, for the comfort and peace of mind of our guests and staff, we have temporarily suspended servicing rooms while our guests are in house.  All rooms will be thoroughly cleaned and sanitized in advance of your arrival and again on departure.  Should you need additional amenities during your stay such as fresh towels & toiletries or tea & coffee supplies please contact our Reception team by dialling ‘0’ from your room and we will organise to have these delivered to you.

Brandon House Leisure Centre: In line with current Government guidelines a valid Covid Vaccination certificate is required to access our gym faclities. Guests are no longer required to pre-book time slots in our pool and gym.  In the interests of guests safety please note we do still have a maximum capacity in both the pool and gym.  There are regular cleaning and sanitizing schedules in place in both areas.  Guests will be required to sign in at leisure centre reception before using the facilities to help with contact tracing if needed.

Solas Croí Spa: We are delighted to advise that treatments in the Solas Croí Spa are available. To avoid disappointment it is recommended that you contact the spa as soon as possible after booking your accommodation if you wish to avail of treatments. The Thermal Suite is currently open with limited capacity, however guests must pre-book use with Spa Reception. Hotel residents can avail of a discounted rate of €15 per person.

Brandon Buccaneers Kid’s Club: Unfortunately we are not running our kid’s club at present.  We will constantly keep this under review and look forward to having this facility back in action as soon as safety guidelines allow. 

Room Charging: We are currently operating a 'Pay As You Go' service in the hotel. Guests are not permitted to charge food or drinks to their room at this time.

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